It is important to keep this principle in mind and make use of it when creating responses that resonate with people.
Consumers will become frustrated with a bot similar to how they would with a human if their queries don’t produce a helpful response. Avoid repetitive responses It's important that your bot can clarify questions when they don't understand, and it can give the consumer a way out of the interaction.
There are several things to consider when you are developing a personality for your chatbot.1. You can imagine that a chatbot built to respond to a person in an emergency such as Rescue should be efficient and straightforward with questions and responses while not wasting time trying to be clever.
Similarly, you likely don’t want your financial institution’s chatbot to “joke” with you about a negative account balance or razz you about a meager savings account.
Develop your bot’s personality traits Some organizations will consider how the bot would react by using the five-factor model of personality.
They always want to receive the right response at the right time. There's nothing more frustrating—in a human or bot interaction—when all you get in response is the same circuitous replies.5.
Humor and wit Use humor and wit thoughtfully during interactions. Ultimately, it’s an important extension of your brand and how you deliver stellar customer service. Signing off Another opportunity to insert personality into an interaction is in the way the bot closes out conversation.
Determine how your bot will build that connection even when asked random questions that have nothing to do with your product or service.3.
The right response at the right time The attribution of human feelings and beliefs to inanimate things is called anthropomorphism.