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Solving these issues won’t happen during billable hours.
You will need to allocate the budget and time towards continual improvement.
Before we start with practicalities, let’s look at why your team would want to evaluate the way you work. All communication teams are striving for the attention of the fickle consumer.
The world is changing fast, and so is our profession. And you are not just competing against other PR teams for budgets, but also against advertising, digital, and marketing. We see many PR teams trying to get a bigger piece by expanding their skills.
You will need to invest in change by putting it front and center of your team.
One of the big reasons that most agencies have not invested in reengineering their agency model is down to the money it has taken to do this (£500,000 by our last count) and also the lack of digital knowledge of most agency owners, who have grown up in a very traditional PR career.
Much of the advice in this guide is inspired by tried and trusted methods from industrial production processes at Toyota.
This guide is intended as your roadmap for real change in your company.Accumulated over time, many small changes create big results.In kaizen, everyone is involved in making improvements, from the CEO to the assembly line workers.These skill gaps are roughly the same as they were the last time the survey was done.The PR world is not being responsive enough to change, which is dangerous in this quickly changing environment.