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This helpful interaction could potentially pay off if this person becomes your customer in the future! Instantly see your customer’s information, events, and history in one place to give the best support you can. Some customers might just type in their query/issue in the chat subject itself so it is important that you read the chat subject carefully after accepting the chat.
If the chat subject is not very clear or needs elaboration then you need to probe for more information.
It is a good practice to give a quick check of the customer’s profile and get hold of information like recent contacts with your support team, type of customer, any user notes on their profile that you should be aware of.
If the customer has contacted the wrong company for support then you should link them to the correct company if you can.
Here are the instructions how to enable Java Script in your web browser.
Government information system, which includes: (1) this computer, (2) this computer network, (3) all computers connected to this network, and (4) all devices and storage media attached to this network or to a computer on this network.
You can define the length of time to wait before fully closing the chat.
It can be helpful to use canned responses at the start of a chat to greet the customer as it can save time when handling multiple chats simultaneously.
Browse Marketplace Ed Kushins Home “Home Exchange is using the integrations with Google Analytics, which allows for a more in-depth look into the visitor base, and Facebook, which lets visitors login to chat with their Facebook accounts.” Henry Reith Infiniti Telecommunications “Adding Live Chat to our Magento store was easy!
Customers can contact us quicker than by calling or sending emails.
Integrate Live Chat with tools you already use or add new ones to provide even faster and more accurate service.
Chat with your customers, send their details to your CRM, manage their orders and accept their payments – all that without leaving the Live Chat interface!